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Refund Policy

At venturioussolutions, we strive to provide excellent independent technical setup services. Because we invest time and resources into resolving your technical needs, we have established the following clear and transparent refund policy.

1. Pre-Service Cancellations

Refunds are considered only before the scheduled service appointment begins. If you have prepaid for a service and choose to cancel your appointment prior to a technician initiating remote or onsite support, you are eligible for a full refund of the prepaid amount.

Please contact us at least 24 hours prior to your scheduled service slot to process this cancellation easily.

2. Post-Service Policy

No refunds are provided after successful remote or onsite setup.

Once a technician has completed the requested setup, configuration, or installation, the service is considered fulfilled. We verify that the printer is functioning correctly on your network or device before concluding the session. Therefore, payments for completed, verified services are non-refundable.

3. Unresolved Issues

In the rare event that our technicians are entirely unable to perform the setup or resolve the original installation issue due to circumstances within our control (and not due to hardware failure, internet outages, or missing credentials on your end), we will not charge you, or we will refund any prepaid fees for that specific session.

4. How to Request a Refund

To request a cancellation and refund prior to your appointment, please contact our support team:

Refunds will be processed back strictly to the original method of payment within 5-10 business days depending on your financial institution.